Skip to content In this case, please contact our Service Desk by telephone. We are available on working days from 8 a.m. to 5 p.m., without interruption.
Outside business hours, please contact our Call Center. Choose number 1 for problems related to your electrical installation (medium voltage, for example), number 2 for problems related to your fire or burglar alarm, and number 3 for electromechanical problems (PLCs, VGA, robotics, WMS, etc.).
Ceratec’s after-sales service team is an integral part of our role as a full-service provider. Even after each installation has been commissioned, customers can continue to count on Ceratec’s support.
The service team is available on working days from 8 am to 5 pm. As an option, these hours can be extended to 24/7, and assistance is available after working hours, weekends and public holidays in the event of a critical technical problem on a Ceratec installation.
If you wish, we can offer you a customized maintenance program. We work with expert technicians from our preferred partners to ensure fast, efficient maintenance. We will contact you in good time to plan the necessary preventive maintenance.
Good spare parts management supports our after-sales service. During the final phase of a project, we offer you the possibility of subscribing to a spare parts package to minimize the risk of downtime.
All our technicians have the necessary certificates to carry out their tasks correctly and safely. They receive ongoing training and first-hand information from our privileged partners (TGW and MIAS).
The service team is available on working days from 8 am to 5 pm. As an option, these hours can be extended to 24/7, and assistance is available after working hours, weekends and public holidays in the event of a critical technical problem on a Ceratec installation.
Our service technicians are specialists in these fields:
Our service technicians are trained to help you as quickly as possible: by telephone, via screen pick-up, or at your premises.
Interested?
If you wish, we can offer you a customized maintenance program. We work with expert technicians from our preferred partners to ensure fast, efficient maintenance. We will contact you in good time to plan the necessary preventive maintenance.
Good spare parts management supports our after-sales service. During the final phase of a project, we offer you the possibility of subscribing to a spare parts package to minimize the risk of downtime.
The service team is available on working days from 8 am to 5 pm. As an option, these hours can be extended to 24/7, and assistance is available after working hours, weekends and public holidays in the event of a critical technical problem on a Ceratec installation.
Our service technicians are specialists in these fields:
Our service technicians are trained to help you as quickly as possible: by telephone, via screen pick-up, or at your premises.
Interested?
If you wish, we can offer you a customized maintenance program. We work with expert technicians from our preferred partners to ensure fast, efficient maintenance. We will contact you in good time to plan the necessary preventive maintenance.
Good spare parts management supports our after-sales service. During the final phase of a project, we offer you the possibility of subscribing to a spare parts package to minimize the risk of downtime.