Skip to content In this case, please contact our Service Desk by telephone. We are available on working days from 8 a.m. to 5 p.m., without interruption.
Outside business hours, please contact our Call Center. Choose number 1 for problems related to your electrical installation (medium voltage, for example), number 2 for problems related to your fire or burglar alarm, and number 3 for electromechanical problems (PLCs, VGA, robotics, WMS, etc.).
Ceratec’s after-sales service team is an integral part of our role as a full-service provider. Even after each installation has been commissioned, customers can continue to count on Ceratec’s support.
The service team is available on working days from 8 am to 5 pm. As an option, these hours can be extended to 24/7, and assistance is available after working hours, weekends and public holidays in the event of a critical technical problem on a Ceratec installation.
If you wish, we can offer you a customized maintenance program. We work with expert technicians from our preferred partners to ensure fast, efficient maintenance. We will contact you in good time to plan the necessary preventive maintenance.
Good spare parts management supports our after-sales service. During the final phase of a project, we offer you the possibility of subscribing to a spare parts package to minimize the risk of downtime.
All our technicians have the necessary certificates to carry out their tasks correctly and safely. They receive ongoing training and first-hand information from our privileged partners (TGW and MIAS).
L’équipe du service après-vente est disponible les jours ouvrables de 8 à 17 heures. En option, ces heures peuvent être étendues à un service 24/7, et une assistance est possible après les heures de travail, les week-ends et les jours fériés en cas de problème technique critique sur une installation Ceratec. Cela peut s’avérer crucial, en particulier dans un environnement de production continue.
Nous disposons de techniciens de service spécialisés dans ces domaines :
Nos techniciens de service sont formés pour vous aider le plus rapidement possible : par téléphone, via la prise en charge de l’écran, ou dans vos locaux.
Vous êtes intéressé ?
Si vous le souhaitez, nous pouvons vous proposer un programme de maintenance sur mesure. Nous travaillons avec des techniciens experts de nos partenaires privilégiés pour assurer une maintenance rapide et efficace. Nous vous contacterons en temps utile pour planifier ensemble la maintenance préventive nécessaire.
Une bonne gestion des pièces de rechange soutient notre service après-vente. Durant la phase finale d’un projet, nous vous offrons la possibilité de souscrire à un paquet de pièces détachées afin de réduire au maximum le risque de temps d’arrêt.
The service team is available on working days from 8 am to 5 pm. As an option, these hours can be extended to 24/7, and assistance is available after working hours, weekends and public holidays in the event of a critical technical problem on a Ceratec installation.
Our service technicians are specialists in these fields:
Our service technicians are trained to help you as quickly as possible: by telephone, via screen pick-up, or at your premises.
Interested?
If you wish, we can offer you a customized maintenance program. We work with expert technicians from our preferred partners to ensure fast, efficient maintenance. We will contact you in good time to plan the necessary preventive maintenance.
Good spare parts management supports our after-sales service. During the final phase of a project, we offer you the possibility of subscribing to a spare parts package to minimize the risk of downtime.